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Frequently Asked Questions

Flights FAQs

Why did the airfare increase before I completed my booking?

The prices for a particular route that is published on CallFlightNow are dynamic and are subject to change at any time. The fares charged by the airlines are uncertain and change according to the supply and demand at your destination. The airline suppliers will assign a different class of service if the seats you or our agent selected during the booking process run out. During the booking process, this process may result in a price rise for airfare. We try to update the airfares in real time by constantly tracking them. However, we are not liable for any inconsistencies in the same.

Are the fares displayed during the booking process guaranteed?

Depending on the demand and supply matrix described above, all advertised airfares may change at any time without prior notice. Before the completion of the payment and the issuance of an e-ticket, CallFlightNow does not guarantee the airfare. If there is a technical issue or the displayed airfare is not updated on our website, as the online travel agency, we have the right to notify you about the revised airfare of the booked itinerary in 3 business days. You can agree to the revised fare or decline it. You may cancel the reservation and receive a full refund minus our service fee.

How to make changes to an already booked ticket?

On CallFlightNow, changing the flight ticket details is not permitted. Before confirming and reserving the airline ticket, our flight specialists advise you to verify all the passenger details and other requirements. The traveler is responsible for making sure the data is correct and error-free on the booking confirmation email. We are not liable to handle changes in any way.

Will I be charged an additional fee for flight ticket changes?

We charge extra fees to process any changes that you request for an existing booking you've already placed on CallFlightNow. The entire process is guided by our flight experts, and there is an additional service fee. It is an overhead fee alongside the airline taxes and pricing difference. Before confirming the booking, we advise you to review the CallFlightNow Taxes & Fees section.

Are the flight tickets booked on CallFlightNow inclusive of all the taxes?

The U.S. Department of Transportation's New Airline Passenger Protection Rules come into effect for bookings made on CallFlightNow. We confirm that the displayed airfares and baggage fees include all the taxes and fees as applicable according to the existing laws.

Do I carry a printed ticket or an e-ticket for my flight bookings?

When you book, you will be informed that you must have an electronic or paper ticket with you. If there are any changes to the planned flight itinerary, we let you know within 24 hours of your booking. We advise you to carry a printed ticket for the entire journey, for all flights, if your planned itinerary involves more than one carrier.

Am I allowed to add a passenger to an existing booking on CallFlightNow?

A new passenger cannot be added to an existing booking. For the new traveler, you must create a new reservation. You are also responsible for paying the difference in cost, and we are unable to guarantee that it will be the same price as the original booking or that there will be flights available.

How do I get the reservation confirmation?

We advise you to contact the airlines directly 72 hours before the scheduled departure. This step is mandatory to confirm your booking.

What documents do I need to make a flight booking on CallFlightNow?

The documentation requirement may change depending on several factors. This covers flights for departure, arrival, transit, and more. To ensure you have the correct set of documents, we urge you to get in touch with the airlines directly. Please make sure the email for booking processing is valid. You will not be allowed to board the flight if you arrive at the airport with improper documentation, which is not the responsibility of CallFlightNow.

What kind of flights does CallFlightNow offer?

CallFlightNow provides the following types of flights:

One-way flights: Single destination flights

Round Trip: Destination and back flights

Multiple Flights: Different flights to different locations

What is the documentation requirement for airport security?

Domestic Travel: Boarding Pass, Govt. ID

International Travel: Valid Passport, Visa, and other documents required by your destination

What are the flight options available on CallFlightNow?

Direct Flights: No stops during the flight to the destination

Connecting Flights: Flights that have more than one departure and arrival after take-off

Stopover: Flights with multiple landings but no mandatory flight change

What are the service classes of services on flights I book on CallFlightNow?

Most airlines offer the following class of services:

Economy Class: Economy class is the cheapest class on all flights.
Business Class: A more expensive way to travel with better services.
First-Class: It is the most luxurious way of traveling with services like fine dining, lounge access, and separate check-in counters for priority members.

Hotels FAQs

When do I receive the confirmation stay voucher for hotel reservations made on CallFlightNow?

When you book a hotel stay with CallFlightNow, we'll send you an email that says, "Booking Under Process," and we'll also give your inquiry a booking reference ID. Within 24 to 48 hours of receiving the booking reference ID, you will receive your hotel stay coupons. The first email from CallFlightNow is a notification that we have received the booking and that our travel advisor has been assigned to work on it right away.

How to add a guest to an existing hotel booking made on CallFlightNow?

In contrast to buying flights, booking hotels may include the addition of a visitor to your existing booking ID. Bookings are however subject to both availability and hotel policy. Call us at our number or make a new reservation on the website if you want to include a new visitor in your existing reservation.

What should I do if the hotel asks for an additional amount on top of my stay voucher?

The hotel can charge additional fees alongside the payment made for the booking. The costs referred to as hotel or resort fees are paid on the premises. Additionally, the government may charge a tax in some cities, which you must pay at the checkout. Apart from this, they must adhere to the rate quoted at the time of booking. As proof, you must bring a printed copy of your payment receipt so that they may adjust the extra fees.

What is the process of canceling a hotel booking made on CallFlightNow?

Please contact our support team or your assigned travel advisor if you need to cancel a hotel booking made through CallFlightNow. Once your cancellation request is processed, you are informed about the hotel's cancellation policy. To cancel your reservation, you must pay a service fee in addition to the hotel's cancellation fees. To learn more about the hotel cancellation procedure, please read our Terms & Conditions.

Why is it necessary to make an immediate payment for booking a hotel online?

We need your credit/debit card details to confirm your booking. Your account is charged for the hotel tariff, and we send that amount to the hotel to retain your reservation. Additionally, we charge our service fee and taxes to complete the booking and share your stay voucher with you.

What should I do if I face issues at the time of check-in?

We advise you to carry your booking confirmation email and stay vouchers at the time of check-in. Some properties often overbook their rooms. In such a scenario, they are required to ask your consent before offering you an alternative option at a similar price and a private transfer to the property.

How to change the hotel booking dates?

You must contact your dedicated travel advisor if you want to include date changes to your hotel bookings. The hotel reserves the right to make any changes, including those to the name, date, or category of accommodation, at its sole discretion. Your travel agent will communicate your request for a change to the hotel on your behalf for a service charge, and any further changes that are subject to the hotel's rules.

What should I do if the hotel doesn’t have my reservation details?

We provide the hotel with your information, including name and other personal information, 72 hours prior to the day of check-in. We take this action to safeguard your data. Your reservation is secure, so you don't need to worry about it. Our team will confirm and ensure your booking details have reached the hotel 3-days before the scheduled check-in date.

Can you confirm my special requests made at the time of hotel booking?

No, special requests are merely just requests. CallFlightNow cannot confirm such requests made at the time of booking. The hotel may accommodate such requests made on a case-specific basis depending on factors such as availability and applicable laws and policies. However, CallFlightNow makes every effort to ensure all our guests’ requests are met by all our partner organizations.

Vacation FAQs

Can I cancel a part of my vacation package booked on CallFlightNow?

No, unfortunately, you cannot cancel a part of your vacation package when the booking is confirmed and the payment is completed. However, depending on the specific vacation package component, the cancellation policy could change. Each component's cancellation rules are set by the corresponding Travel Suppliers. For processing any change or cancellation, CallFlightNow will charge a service fee in addition to any relevant fare differences and Travel Supplier fees.

What happens if some services in my vacation package are not available?

CallFlightNow will try to make alternate arrangements at your request if any of the services included in your vacation package become unavailable. However, if a Travel Supplier fails to deliver the services as promised, CallFlightNow cannot be held liable for their actions or the reimbursement of any payment. The limitations of CallFlightNow's liability are stated in its Terms & Conditions.

Are there any additional charges for hotel incidentals and activities?

Yes, additional charges for hotel incidentals and activities may apply. You are completely responsible for paying for any extra services you purchase while staying at the hotel, including room service, internet access, movies, energy surcharges, resort fees, and parking, to name a few.

What is the refund process for a vacation package booked on CallFlightNow?

The refund process for a vacation package is determined by the specific cancellation rules for every travel product component. If a package or its components are refundable, you will be notified by a CallFlightNow customer service expert. Unused or partially used components may not be eligible for a refund. For more information please go through our Terms & Conditions.

What documents do I need to book a vacation package on CallFlightNow?

You will need a current passport, a government-issued photo ID, proof of citizenship, and any necessary transit visas for international travel outside of the United States. For accurate information please contact the relevant consulate for the country that you're visiting.

Are the vacation package rates displayed on CallFlightNow final?

Yes, the vacation package pricing shown on CallFlightNow is final and inclusive of all taxes and fees as deemed by prescribed laws. However, due to legal requirements, it only applies to the package as a whole and cannot be divided into individual component prices. Besides, there may be changes to the airline fares or hotel rates if there is any change in the market demand and supply. For more information please read our Terms & Conditions.

How do I book a vacation package on CallFlightNow?

You can book a vacation package on CallFlightNow by selecting your preferred components (flights, accommodations, car rentals, and activities) and following the online process to book a vacation package on CallFlightNow. Remember to use a valid credit card for payment. Once you've made a booking, you'll get a confirmation email and online documentation via email. Alternatively, you can also book a vacation package by connecting with a travel expert at 1-516-202-5145.